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On Track is a free service supporting young people in Norfolk to move closer to or get into education, training, employment, or volunteering, while offering guidance and practical help. Welcome to On Track! A free service that supports 13-24-year-olds to move closer to or get into education, training, employment, or volunteering. On this page, you can find out about the four projects young people can participate in. King's Lynn and West Norfolk SPACE A project to support young people aged 16-24 who are not in education, employment or training to access regular positive activities and community engagement. The activities will be in a small group of no more than ten young people who live in Kings Lynn and throughout West Norfolk. The aim of the project is to raise young people’s motivation and support them by building resilience to have hope for the future. Supported by Norfolk Community Foundation through Sir Norman Lamb Mental Health & Wellbeing Fund. King's Lynn & West Norfolk Coaching A project for young people aged 16-24 living in King's Lynn and West Norfolk. We offer 1-2-1 outreach coaching and follow on employability based activities and groups. The project aims to bridge the gap between disadvantaged young people and employment and training opportunities. This project is funded by the UK government through the UK Shared Prosperity Fund. Norwich SafeSPACE A project to support young people aged 13-18 who are not in education, training or employment (or at risk of) to access regular positive activities and community engagement. The activities will be in a small group of no more than ten young people and will be Norwich City based. The aim of the project is to raise young people’s motivation and support them by building resilience to have hope for the future. SafeSPACE is Norfolk Community Foundation Supporting Positive Activities and Community Engagement Fund. Central Gt Yarmouth Engagement Coaching Providing support to 14-19 year olds living in Nelson Ward, Great Yarmouth, who are either NEET (not in education, employment or training), or at higher risk of becoming so. Offering 1-2-1 coaching in school/college or outreach complimented by follow-on confidence and aspiration building activities, groups and community engagement. We are a delivery partner for NRThirty to ensure that young people in Central Great Yarmouth have access to the best possible support and opportunities. Thank you to our funders & partners Get support To access support, click the button below to fill out our referral form. A social worker, teacher, or youth worker can complete it for you, or contact us for help. Click Here Contact us Still unsure? Would you like to talk to someone before deciding if you want to receive support? You can chat with us via email or over the phone - 01603 723845 Email us

The Matthew Project is a Norfolk charity offering free, confidential support for young people dealing with issues around drugs, alcohol, or family substance use. Our services include YouCan (help for under-19s affected by a family member’s substance use), Unity (support for under-19s impacted by personal or others' substance use), and On Track (guidance for 13-24s facing barriers to education or employment). Supporting Young People Across Norfolk Find the right support for you Our Young People Services Take a look at our three services and see which one could help you. Read More YouCan If you’re worried about a family member or relative using drugs or alcohol, use the button below to see how we can help. This service is for: Aged under 19 Living in Norfolk Impacted by family/relative drug/alcohol use Read More Unity If you're worried that your own drug or alcohol use is having a significant impact on you or others, click the button below to see how we can help. This service is for: Aged under 19 Living in Norfolk Wanting to stop or reduce their drug or alcohol use Read More On Track If you’re facing barriers that make it difficult to find or stay in education or employment, use the button below to see how we can help. This service is for: Aged 13–24 Living in Norfolk At risk of, or not currently in, education or employment Accessibility We’re here to make every young person feel welcome and supported. Whether you meet us in person or online, we aim to make accessing our services straightforward. Click the button below to find out more. Accessibility Support What's New Our latest news, events, and updates. New Substance Info Pages for Young People The Flourish Survey 2024 revealed a statistic that almost 1 in 5 young people in Norfolk said they have no one or nowhere to get information about alcohol use. At The Matthew Project, we wanted to help change that. With the input of young people, we’ve developed five brand-new substance information pages on our website designed specifically for young people who want clear, honest, and reliable information. These pages cover: Real stories from young people we support Har Have Your Say. Make a Difference. Join the YouCan Advisory Group Are you a young person currently supported by the YouCan service , or have you been supported in the past? Do you want to help shape YouCan so it can provide the best possible support to young people? The YouCan Advisory Group gives you the chance to share your ideas, make real changes, and have your voice heard. You’ll work alongside our team to help improve the service for other young people affected by a family member’s drug or alcohol use. The next meeting is on Tuesda Become a YouCan Peer Mentor If you’ve been supported by the YouCan service at The Matthew Project, you already know how powerful it can be to talk to someone who listens to what you’re going through. Living with or being affected by a family member’s drug or alcohol use can sometimes feel lonely. But you’re not alone, and now you have the chance to help others feel supported too. Peer Mentor Training - 25th February We’re excited to be running Peer Mentor Training on 25th February for young people aged Ketamine and Synthetic Opioids Conference We’re excited to announce that Dan Fisher, Lead Nurse for our Unity service, will be speaking at the regional public health conference on ketamine and synthetic opioids in Norwich. Organised by the Norfolk Drug and Alcohol Partnership (NDAP), the conference brings together experts, health professionals, the voice of lived experience, and frontline practitioners to explore emerging trends, clinical challenges, and harm reduction strategies related to ketamine and synthetic opi 1 2 3 Your Stories Read real stories from young people like you. YouCan Service "The Matthew Project and all of the workers there have helped me over the years so much and i wouldn't have been able to cope with certain situations without their support. I have always felt comfortable and listened to." "They listen and give you good feedback and don't try to pretend that things are ok but actually have a human conversation and you feel like you're actually being listened to." "I feel like i understand how it affects me. She made me realise how well I can cope with it and if needed I can message her. Now I feel comfortable with talking to my dad about his alcohol abuse knowing my worker has comforted me with it and given me advice on how to deal with the affect it has on me." Have Your Say Your thoughts and ideas help us make our services better and easier to access for young people. Click the button below to find out more about the different ways you can have your say. Have Your Say Social Media Take a look at what we’ve been up to over on our Instagram page! Load more

Resources to help inform you and keep you safe around drug and alcohol use. Resources Substances Information Click the buttons below to learn more about different substances. Click Here Ketamine Cannabis MDMA Alcohol Cocaine Click Here Click Here Click Here Click Here Assembly Video The assembly video explores common myths around alcohol and cannabis, and shares information about our services for under-19s in Norfolk who are affected by substance use, whether their own or that of a family member. You can view the video below: Assembly Video_V0.4 Play Video Facebook Twitter Pinterest Tumblr Copy Link Link Copied Here you can find resources for other sites, helplines and more. If you know of any resources that you think would be helpful to add to the list, please contact us via email. Details can be found here . Important Notice In an emergency situation, or if you feel you, or another person is at risk of immediate harm, call 999 for urgent support from police, fire or medical services. You can also access non-urgent police support by calling 101 and non-urgent medical advice by calling 111. (*) Asterisk marked resources will take you to an external page not monitored by us. While we check these sites to make sure they are secure, we are not responsible for any information collected by/or given to them. Drug & Alcohol Information and Support CGL* Support for those affected by, or using, substances who are over 19yrs. Number: 01603 514 096 More Info Talk to Frank* Information about drugs, their effects and the law. More Info NACOA* For children of problematic drinkers. Chat advisers are available. Number: 0800 358 3456 More Info Alcohol Education* Supports parents, carers, teachers and community leaders to keep young people safe around substances. More Info Drug Wise* Promotes evidence-based information on drugs, alcohol and tobacco. Not for individual support, just information. More Info Other Helplines & Websites Childline* Call 0800 11 11 for support or help for children aged under 19. More Info Kooth* Online wellbeing community. Free, safe and anonymous online support and counselling. More Info CEOP* Provide information and advice on how to keep children and young people safe online. More Info YESS Norfolk* Supports young people aged 10 – 18 across Norfolk recognising that young people are experts in their own lives. More Info Samaritans* Call 116 123 for support and awareness around suicide. More Info Young Minds* Young people and children's mental health charity. Has a 24/7 crisis text support at: 85258 More Info The Mix* Helps with mental health, money, homelessness, finding work, breakups and more. More Info SHOUT* Text SHOUT to 85258 for wellbeing support 24/7. More Info First Response* Urgent 24/7 mental health support service for Norfolk and Suffolk. Number: 111 (Option 2) More Info Norfolk FYI* Trusted help, advice and information for 11 to 24 year olds around their health/wellbeing. More Info Family Support / Concerned Others Family Lives* Parenting Support 24/7. Parent line on 0808 800 22 22. More Info Just One Norfolk* Local support for young people, parents and professionals. Parent Line: 0300 300 0123 / 07520 631 590. More Info ADFAM* Support for family members affected by drug and alcohol issues. More Info

Resources to help inform you and keep you safe around drug and alcohol use. Leaflets and Posters Download and print our leaflets and posters to use in your school, workplace, community centre, or anywhere that young people may want to learn more about our services. YouCan Leaflet Poster Unity Leaflet Poster On Track King's Lynn and West Norfolk Coaching Kings Lynn and West Norfolk SPACE Great Yarmouth Support Norwich Safe Space Confidentiality Is it safe to talk here? Leaflet Substance Information Ketamine Poster Substance Information Support for Professionals Professionals' Poster Parent/Carer - YouCan Service Parent/Carer Leaflet Refugees & Asylum Seekers - translated into 6 languages English Arabic Farsi Kurdish Sorani Pashto (Afghan) Kurdish Kurmanji Tigrinya

Information Collecting and Sharing This information on this page is about the information we collect and who has access to your data. We ask you for information so that you can recieve proper care and threatment We keep your information, together with details of your care, because it may be needed if we see you again. What NDTMS is and does: NDTMS is the National Drug and Alcohol Treatment Monitoring System (NDTMS). It is used by PHE to collect information about drug and alcohol treatment in England. If you consent, your treatment service will share some of your treatment information with NDTMS.

Learn about cocaine, its effects on health and the brain, risks, and harm reduction tips. Created with input from young people in Norfolk, this page offers clear, honest information to help you stay informed. What you should know about Cocaine This page talks through the effects of cocaine, risks and harm reduction. Young people helped create this page, working alongside the Unity service . Therefore, the stories featured relate specifically to Norfolk. ⚠️ Contaminated Cocaine ⚠️ Some Cocaine in Norfolk has been found to contain dangerous synthetic substances called Nitazenes. Nitazenes have been linked to overdoses and even deaths. Risks of using Cocaine Hover over the photos below, to see the risks of using Cocaine. Health Increased heart rate High blood pressure Anxiety Depression Paranoia Hallucinations Seizures Agitation Feeling Disconnected or Psychotic Symptoms Low Mood or Depression Panic Attacks Memory Problems Overdose Tolerance can build quickly, so users would need to use more to get the same effects. This increases the risk of overdose. Heart Attack Stroke Damage to the Nasal Passage including nose bleeds, scabs in the nostrils, whistling sound from nose, pain, persistent runny nose and loss of smell. Nasal Passage Cocaine and the Brain The Limbic System Cocaine affects a part of the brain called the limbic system. This area controls things like hunger, sleep, and emotions, and it's also where we feel pleasure and rewards. When someone uses cocaine, it causes a big rush of a brain chemical called dopamine , which makes them feel very good for a short time . Cocaine stops the brain from reusing dopamine, so the good feeling lasts longer. But after the drug wears off, the brain can run low on dopamine, which can lead to feeling sad, tired, or unmotivated. The Limbic System Nucleus Accumbens Drawing by Sam Pearson. The nucleus accumbens (NAc) is the part of your brain that controls pleasure and motivation - basically, how much you want something. When someone uses cocaine, it causes a surge in dopamine, creating a strong feeling of pleasure and reward . Cocaine changes the brain cells in the NAc, making them more sensitive to the drug. These changes make the person feel a stronger urge to use. The brain forms powerful memories of the good feelings connected to cocaine, which trigger cravings . This makes it harder to stop using the drug, even when the person knows it's harmful . Unlike many other pleasurable experiences, the brain’s emotional attachment to cocaine lasts longer, making it more difficult to stop using even after a long gap. Chronic cocaine use can also affect other parts of the brain, not just the areas linked to pleasure. These changes can make it harder for someone to think clearly or reflect on their own behaviour. This means people may not realise how serious their cocaine use has become, or they may struggle to see the harm it's causing in their life. It may reduce how pleasurable everything else feels, like eating nice food. Cocaine can change behaviour and decision-making, and over time, it may reduce a person's ability to recognise the negative consequences of their drug use. In some cases, these brain changes can become long-lasting or even permanent , making recovery more challenging than with some other drugs. Stay Safe Tips For You and Your Mates If you use Cocaine, it’s important to know there are always risks. The only way to completely avoid these risks is to not use Cocaine, But if you do decide to use it, keep these tips in mind: . Don’t mix with other drugs - Mixing cocaine with other substances can increase the risk of overdose or unpredictable reaction. Mixing alcohol and cocaine creates another substance in the body called Cocaethylene. This means it can cause much greater strain on the heart, liver and cardiovascular system. If snorting cocaine, ensure you alternate nostrils. After use, use sterile or bottled water or a saline spray, to flush any residue from your nostrils, this will prevent any left-over substance sitting in your nostrils and causing any damage. Use a clean personal sniffing straw, never share straws, notes or keys as these can lead to the spread of blood-borne viruses such as Hepatitis B and C. We can provide Hep B inoculations – 3 vaccinations. Over 90% effective after the full series. The vaccinations contain non-infectious parts of the virus so it trains the immune system to recognize and fight off hep B if you’re exposed. Crush substances finely, larger bits can damage the delicate lining of the nostril causing cuts that can lead to infection or nose bleeds. Before use, use a saline spray to hydrate nasal lining and reduce irritation. What Young People in Our Service Have to Say Hear from young people about the impact of cocaine use on their lives. Cocaine Play Video Facebook Twitter Pinterest Tumblr Copy Link Link Copied I first started using cocaine at age 17 as to try it, but it never grew on me much. They say “cocaine gives you a boost” which is what made me try it. I’d thought it would give me a nice energetic feeling, hence why I tried it. Cocaine made me in a terrible mood after using, as I felt really tired and hardly spoke to anyone around me My nose is atrocious, it will be bleeding and it really hurts, but when you sniff it makes it go number so it stops the pain. You’re kind of doing it to get rid of the pain, but in the long run it causes more pain. About The Matthew Project If you’re under 19 and using ketamine or other substances, our Unity service is here to support you. You won’t get in trouble for reaching out. Click the button below to learn more about the Unity service. If you are 19 or over, you will need to contact Change Grow Live. Unity Service

What you should know about Cannabis This page will talk you through the myths surrounding cannabis and how it impacts different parts of your brain. Young people helped create this page, working alongside the Unity service . Therefore, the stories featured relate specifically to Norfolk. Endocannabinoid System and the brain Your brain is made up of billions of cells that send messages to each other all the time. These messages help control how your body works and how you think , feel , and act . You also have something called the endocannabinoid system. It's part of your body that helps keep everything balanced, like your mood, memory, appetite, and even how you feel pain. It works by making natural chemicals called cannabinoids , which attach to tiny spots on your brain cells called receptors . These natural cannabinoids help your brain cells turn "up " or "down " activity in different parts of the brain, depending on what your body needs . This system works smoothly on its own. Helping you feel and function normally . What happens when you use cannabis (get high)? When we use cannabis, we flood our brains with extra cannabinoids . Cannabinoids like THC are not the same as those our bodies make but are similar enough to bind to our receptors. This throws the endocannabinoid system out of balance , which is what causes the "high ". When you use cannabis regularly , your brain gets used to the extra cannabinoids and tries to adapt . This means you'll need more cannabis to feel the same effect (that's called tolerance ). If you stop using, your body can struggle to find it's balance again. That's why people sometimes get withdrawal symptoms , like: Headaches, chills, sweating or stomach pain Feeling moody, angry, anxious or down Trouble sleeping Not feeling hungry Cannabinoid Hyperemesis Syndrome (CHS) can happen to people who use cannabis a lot over a long time . It causes nausea, vomiting, and stomach pain that can come and go. The exact reason it happens isn’t fully known and the only way to get better is to stop using cannabis. The symptoms usually go away after quitting, but it can take weeks or months to feel completely normal again. How cannabis affects different parts of your brain Hover over the boxes below to see more details. Motivation and pleasure (Nucleus Accumbens) Cannabis can make things feel funnier or more interesting than usual. Decision making & thinking (Neocortex) Cannabis can make it harder to focus, think clearly, or make good decisions. Cannabis can make it harder to remember things or make new memories. Memory (Hippocampus) Movement planning (Basal Ganglia) Cannabis can make your reactions slow down. Cannabis may make you feel clumsier or less in control of your movements. Coordination and Balance (Cerebellum) Cannabis might make you feel extra hungry (aka “the munchies”). Hunger control (Hypothalamus) Pain and body functions (Brain Stem & Spine) Cannabis can reduce pain and stop you from feeling like you need to be sick. Stress emotions - fight or flight (Amygdala) Cannabis may make you feel anxious, paranoid or panicky. Drawings by Sam Pearson. Myths Below are some myths about cannabis that we hear often from young people. Hover over the myth to see the truth. “Cannabis isn’t harmful, it’s natural, so it’s fine.” Cannabis can cause harm, especially for young people under the age of 25 because your brain is still developing. It can affect your memory, motivation, and mood and in some cases, it can lead to anxiety, paranoia or worsen mental health. Some people develop a dependency where they feel they must use it every day and get withdrawal symptoms when they stop such as low mood, sleep problems, feeling irritable, loss of appetite or problems regulating your body temperature. Myth 1 “Cannabis helps everyone chill out.” While it might relax some people in the in the short term, it can make anxiety worse for others, and long-term use can impact motivation and mental health. Myth 2 “Cannabis is legal if you have a small amount on you for personal use" Cannabis is not legal in the UK, even if you only have a small amount for personal use. It is classed as a Class B drug, and being caught with it can still get you into trouble and the police will confiscate it. You could receive a police caution, be arrested or have a criminal record. For under 18’s, the police are allowed to tell your parent/carers that you’ve been caught with drugs. Myth 3 “It’s fine to drive after using cannabis. It doesn’t affect you like alcohol does.” Driving high is dangerous and illegal. Cannabis can seriously impair your reaction time, focus, coordination, and ability to judge distance and speed. That means if you get into a car with someone who has used cannabis, even if they feel okay, their brain and body aren’t working at full capacity. This could lead to a crash that harms you, your friends, or someone else. Myth 4 THC Vapes THC vapes are vapes or e-cigarettes that contain THC or THC-like substances. THC (tetrahydrocannabinol) is the main psychoactive ingredient in cannabis - it's what causes the "high." These devices are designed to heat cannabis concentrates that contain THC, turning them into an inhalable vapour. Vaping THC may produce faster and stronger highs compared to smoking the same amount, this can increase the chance of adverse effects , such as anxiety, paranoia, dizziness and nausea. THC vapes and liquids are illegal and unregulated . Pure THC oil can be expensive so dealers may dilute or replace THC oil with the cheaper substances such as synthetic cannabinoids (spice) or synthetic opioids (nitazenes) and additives which can be extremely harmful, heavy metals, and oils ). Metals and particles inhaled into the lungs cause inflammation and long-term harm - there is no quality control or lab testing. Psychotic disorders linked to THC use: Frequent high dose use particularly in young people and those genetically predisposed is linked to a higher risk of psychotic disorders. The risk of psychotic disorders developing increases with how young the user is, frequency of use and potency of THC. Acute psychotic episodes - short term hallucinations, delusion, paranoia, or disorganized thinking while under the influence of cannabis or during withdrawals. Cannabis-induced psychotic disorder (CIPD) - a diagnosis when psychotic symptoms occur during or shortly after cannabis use that can’t be explained by another condition. Increased risk of developing schizophrenia or persistent psychotic disorders - in individuals with a genetic predisposition or certain environmental risk factors. Stay Safe Tips For You and Your Mates If you decide to use cannabis, it’s important to know there are always risks . The only way to completely avoid these risks is to not use cannabis. But if you do decide to use it, keep these tips in mind: Holding cannabis smoke in your lungs does not get you any higher. THC is absorbed quickly in the lungs, holding smoke in only increases the amount of tar and other harmful chemicals retained in the lungs. Cannabis comes in varying strains and strengths so your experience on cannabis can differ each time you use. Start by using a small amount and wait for the effects to kick in before deciding whether to use more. Avoid using cannabis when you are feeling low or stressed. Cannabis may provide a short-term relief , but after the effects wear off you may end up feeling anxious or paranoid. Regular cannabis use can impact sleep and appetite. At first, it might seem to help you relax, fall asleep, or increase appetite. Over time your brain adjusts by reducing the sensitivity of its cannabinoid receptors. This leads to tolerance - you need more cannabis to get the same effects, when you stop, you might experience trouble sleeping or loss of appetite until your body readjusts. Take regular breaks from using as the habit can build and form quickly . These breaks can reduce tolerance and reliance on the substance. If you find this difficult then it may be a good time to reach out for support . Do not mix with other drugs as this can negatively impact your experience, intensify side effects and increase the risk of you coming to harm. Mixing cannabis with alcohol increases the chances of “spinning out” and vomiting. Regularly clean out any bongs or paraphernalia. These can be breeding grounds for bacteria if not properly looked after. Young People's Stories Hear from young people in our service about the impact of Cannabis use on their life. Young person - 1 “I first started smoking weed when I was 13 because me and my best friend wanted to experience what it was like to be “high”. It made me feel really chilled out, i found things extra funny and food tasted 10x better. It was so fun I started doing it more often, it went from doing it once a month to most days after college or at the weekends. It is hard to quit as nearly all of my friends smoke weed. If it’s offered to me, the thought of a couple hours of relaxation - no stress, no responsibilities - makes it easy to say yes. Being out with friends and smoking made me forget my pressures and struggles for a while. However, the high came with downsides: I would become paranoid about getting caught and lost all motivation for school work and life responsibilities. I didn’t realise I had a problem until I started wanting to be high all the time. It was a temporary escape from my stresses, college and worries about my future. However these stresses only built up as I avoided them with drugs. I decided to find support once I got caught various times with weed. I was ruining family relationships and finding it harder to get things done in life. My life had become a mess and the relaxation I got from weed became less fun and more stressful. If you are dealing with cannabis addiction I advise spending time with people who don’t use drugs. Being with my friends who wanted to purely spend time together and laugh - not passing round a joint the whole time - was so refreshing. I began to remember the life I used to love before drugs. The hobbies i found fun in and the life experiences Id missed out on through spending my life around drugs.” Cannabis Website Video (1) Play Video Facebook Twitter Pinterest Tumblr Copy Link Link Copied Video Prefer watching instead of reading? Check out this short video about Cannabis to see how it affects people and get the facts you need. Cannabis - Respect Your Brain Play Video Facebook Twitter Pinterest Tumblr Copy Link Link Copied About The Matthew Project If you’re under 19 and using ketamine or other substances, our Unity service is here to support you. You won’t get in trouble for reaching out. Click the button below to learn more about the Unity service. If you are 19 or over, you will need to contact Change Grow Live. Unity Service

Information to help parents and careres who have a child struggling with drugs/alcohol or is affected by family use. Parents/Carers Info A little about us We are a Norfolk charity that provide a free confidential service to young people up to 19. These young people can be using substances themselves (we refer to this as Substance Misuse) or that have a parent, carer or sibling thats using substances that could be affecting them (we refer to this as Affected Other). Worried your child is an Affected Other? If your worried that your own, a relatives or other childs substance use could be affecting one of your children, we can support them. Support Worried about your child's drug/alcohol use? If you're struggling with a young person's substance use, we're here to help. You are not alone - drugs and alcohol can impact the entire family. Support Support for you We can provide support to parents who are worried about their child's substance misuse. This can include virtual group sessions, focusing on the exploration of family dynamics, boundaries, consequences and the development of support networks. The Matthew Project run a parent/carer support group which runs monthly and provides a chance to meet other parents of under 19's who are experiencing similar difficulties. The groups aims are to help deal with the worries and stresses faced while providing strategies to help you to cope and deal with the challenges that often arise. The parent support group takes place 19:00 - 21:00 at 70 - 80 Oak St, Norwich, NR3 3AQ. Booking is essential. The referral form for the parent/carer group is below. For more information, please email: unity@matthewproject.org Referral Form Parent FAQ's Further Tips & Advice Contact Us The Matthew Project supports adults in addiction recovery through structured programs, skills training, therapeutic group sessions, and one-to-one support. The Matthew Project Change Grow Live (CGL) offer support for adults affected by someone else’s substance use and supports adults who are struggling with their own substance misuse. CGL's Website “When shut out of your son’s life, and all doors seemed closed, The Matthew Project opened theirs. A big thank you. As a parent I was desperate, how must my son feel?” Anonymous Parent/Carer

Information to help professionals regarding young people around drugs and alcohol. Professional's support Further down this webpage, you'll find a referral form for our services. If a young person is not yet ready to engage with us directly and would prefer to speak to a trusted adult such as yourself, we can offer confidential advice and guidance to help you support them more effectively. Our Support Includes: Confidential Online Call If you’re worried about a young person who isn't ready to engage, we can offer advice without a referral. Our administrator can arrange a call with a specialist practitioner. Click the button below to view our contact details. Young People's Screening Tool If you are working with a child or young person who is misusing drugs or alcohol, using a screening tool can be a helpful first step in starting a conversation about their substance use. Click the button below to access the screening tool. Drug & Alcohol Awareness Training Drug and alcohol awareness sessions for staff working with vulnerable young people in a range of settings including, residential settings, Children's Services, schools and mental health. Click the button below to view our contact details. Targeted Group Sessions For targeted groups of young people who have increased vulnerability to substance misuse we can provide structured and unstructured educational sessions tailored to the needs of each group. Click the button below to view our group offer. Contact Us Screening Tool Group Offer Contact Us Referrals to our Services To refer a young person you are working with, please use the referral forms below. If you need support, have any questions about the forms, or are unsure whether a referral is appropriate, we recommend contacting us to discuss. All three of our young people’s services are voluntary. This means that children and young people must understand what the service offers before a referral is made and must give their consent to receive support. Our YouCan & Unity services can also offer brief interventions to young people who may not require ongoing support. This can be up to 3 sessions. Service Update We are currently receiving a high number of referrals for our YouCan service, which has led us to introduce a waiting list. Whilst we are doing everything we can to meet demand, we are committed to ensuring that children and young people receive the support they need. YouCan This service is for: Age under 19's Living in Norfolk Impacted by family/relative drug/alcohol use If you would like to refer an young person affected by a family members drug/alcohol use, please use the referral form below. YouCan Referral Form Unity This service is for: Age under 19's Living in Norfolk Want to stop/reduce drugs/alcohol use If you would like to refer a young person regarding their drug/alcohol use, please use the referral form below. Unity Referral Form OnTrack This service is for: 13 - 24 year olds Living in Norfolk At risk/not in education or employment If you would like to refer a young person who would like stupport to move closer to education, training or employment, please use the referral form below. OnTrack Referral Form Newsletter To keep up to date with what our young people's team has been up to, subscribe to our professional's monthly newsletter using the button below. Newsletter Sign-Up Working with Families We provide comprehensive support for our service users which can incorporate support for parents and carers. You can find out more about what we cover via the parents info page using the button below. Parent Info Getting Appropriate Accurate Advice and Information We have a resources page where we link to relevant resources to help better inform and support young people, parents and carers. If you work for an organisation that you think would benefit the young people we work with, please get in touch. Resources FAQ's ! Widget Didn’t Load Check your internet and refresh this page. If that doesn’t work, contact us.

We can be contacted Monday to Friday, 9am to 5pm. The only exclusion to this is our live chat which runs Monday to Thursday, 4pm to 7pm. Our Number: 0800 970 4866 Our Email: Unity@matthewproject.org Contact Info Say Hello We will only ask for information you are happy to share but if you would like to be referred we will need to ask extra. Phone YouCan - 0800 970 4866 Unity - 0800 970 4866 On Track - 01603 723845 Email youcan@matthewproject.org unity@matthewproject.org contact@ontracknorfolk.org Social Media Name Phone Email Message Send Thanks for submitting! Live Chat Live chat currently runs from: Monday to Thursday, 4 pm to 7pm (excluding the 27th and 28th of December, where it will be 9am - 5pm) and is for 13yrs or older only. If you are under 13 and would like to talk to someone, please contact Childline on 0800 11 11. If you are over 19, please contact CGL on 01603 514 096. The Live Chat does not run on Bank Holidays. To access the live chat, click on the orange circle on the bottom right-hand side of your screen. This is a confidential service for young people with issues or questions around drugs and alcohol. This is not a crisis helpline. If you require urgent help, please call Childline on the number above or 999. This chat is with real human beings, not an AI or a bot. Visit Us We know it can be daunting going to a new place for the first time and meeting one of our team. This is why we cover all of norfolk and can travel to meet you in a location you feel comfortable in. While we welcome people to visit our centre, we ask that you contact us ahead of time so we can make sure there is a member of our team available to meet you. Address 70 - 80 Oak Street, Norwich, Norfolk, NR3 3AQ Opening Hours Mon - Thu Fri 9:00 am – 5:00 pm 9:00 am – 4:30 pm This is our reception!

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Contains information on our safety, privacy and safeguarding policies along with how we handle confidentiality. Privacy & Safety Info Confidentiality Worried about speaking with us? We get it - talking about topics that may be personal to you such as drugs or alcohol can feel risky. We’re here to help, not get you in trouble. What you tell us stays private, unless we believe you or someone else is at serious risk of harm, or a serious crime is involved. Your worker at The Matthew Project will explain this to you when you first meet with them. Examples of where we may need to share information: Someone is being abused. There is a serious threat to your life or safety. Examples of where we wouldn’t need to share information: You’ve been using drugs or alcohol. You’re worried about how substance use is affecting you. Contacting us When you contact us, we will listen without judging and explain our confidentiality policy. We may ask you questions so we can explore your needs and provide you with the best support. Any information we record will be confidential and stored securely. We will only share information about you when we think that you or someone else is at significant risk of harm. When you contact us the information we collect from you will depend on why you have contacted us, what you are comfortable sharing and what action you would like us to take. Advice line call information will be stored securely, detailing the date/time of the call and the reason for the call. We will not keep your name or contact details unless you have asked us to contact you back. We will only keep data for as long as is necessary. Privacy We take your privacy very seriously. Before you start chatting with us, we will ask you to read our information, so you understand what this means for you and when we may have to share your information. If you follow any links to any other website, you will no longer be subject to our privacy terms. What is Data Protection? The Data Protection Law is in place to make sure that we use your personal data lawfully and keep it safe. If you have any questions relating to GDPR/Data protection, please email dataprotection@matthewproject.org . You can see our Data Protection Procedure for more information. You can see our Privacy Policy here . Consent By starting a Chat, you will be consenting to us having information about you. You can withdraw your consent at any point by telling the worker, or by emailing us at unity@matthewproject.org What Information we collect and who will see it. We use your information to provide you with the support you have requested. There may be times where sharing information is helpful, for example, if we have serious concern for your safety or the safety of someone else. When you use our Online Chat, we will save your IP address and details about why you have contacted us. We will keep a Transcript (a written record) of conversations between you and our workers. Your full information will only be seen by our staff unless we have a serious concern for your safety or the safety of others. Anonymised data collected from our Online Chat or website may be used to provide statistical data for our funders. No personal details will be shared. Keeping your Information Safe We do all we can to keep the information we hold about you safe, please read our Privacy Notice. We use other companies to provide services for us, we ensure that these providers meet all legal requirements in line with GDPR guidance Data protection laws. Our website is provided by WIX https://support.wix.com/en/article/wixs-privacy-policy who process all the data collected from people who visit our website, including our ‘Contact us’ forms. Comms 100 provide our Online Chat https://www.comm100.com/platform/security/ Chat transcripts will stored securely and kept by us for a period of three months, they will then be automatically deleted. If there are safeguarding concerns in a chat transcript, these will be kept in a separate folder of the Unity chat email inbox for 12 months. Any safeguarding concerns will be shared with our safeguarding Managers and may be shared with other services if required. They will automatically be deleted after 12 months unless they are part of an ongoing investigation. If you are already accessing support from Unity and you would like your chat to be saved to your record, or a message passed to your worker, we may need to ask you a few questions to confirm your identity. Your Rights - Right of Access/What to do if your Info is Wrong You have the right to ask for a copy of the information we hold about you. If you want to access your information, send a description of the information you want to see and proof of your identity by post to The Matthew Project, 70-80 Oak Street, Norwich NR3 3AQ. We do not accept these requests by email, so we can ensure that we only provide personal information to the right person. If any if this information is wrong, let us know and we will correct it. If you have any questions, please contact our Support Team on 01603 626123 or enquiries@matthewproject.org. Essential Cookies Like most websites, we may use ‘cookies’ to help us make our site, and the way you use it, better. Cookies are small text files that sites transfer to your device (computer, phone or tablet) and make interacting with a website faster and easier. You may disable these by changing your browser settings, but this may affect how the website functions.