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Accessibility Info We are committed to creating an environment that is both accessible and inclusive to young people. Here’s how we ensure that: Non-Judgemental We know that you may be worried about accessing support around drugs and alcohol as you are worried about the stigma. We actively work hard to reduce any stigma and we are here to support you. Young People-centred We design our service with the needs and preferences of young people. We actively seek your feedback and make amendments to the service from these. Safe Spaces We meet you in a space you feel comfortable and where you are free from discrimination. We also meet you at a time which is convenient for you. Participation This service is voluntary, which means that it’s your choice if you want to work with us. We also encourage you to voice your ideas and any concerns through our young people advisory groups, online surveys and 1-2-1 with your worker. We are committed to making our website accessible. We use an accessibility scanner to identify areas for improvement. With our website, we aim to achieve the following: Provide alternative text to ensure that site images can be read by assistive technology, such as screen readers. Ensure good contrast between the background and text to improve readability. For people who cannot see colour, ensure linked text is underlined or displayed in a contrasting colour to the surrounding text. Verify that all content on our site remains visible when zoomed in to 200%, allowing people with visual impairments to access it. Replace images containing only text with actual text, as images with text cannot be read by assistive technology like screen readers. Avoid videos without sound and include captions where needed. Seek feedback from the young people we support, as well as from others outside our organisation, including young people with disabilities. If you find any non-accessible content or have suggestions on how we can make our website accessible to a wider audience, we would love to hear from you. AbilityNet has a range of simple ‘how to’ guides to make your device easer to use. This includes how to make text larger, changing website colours and using speech recognition - Simple 'how to' guides to make your device easier to use | My Computer My Way (abilitynet.org.uk) The Matthew Project pledges to continue helping children and young people flourish. For our pledge this year we will create and develop opportunities for young people in our service to have a direct link to our Board of Trustees. This will enable our service users to influence and help shape what we do through co-design and production. This gives young people a voice, enabling them to develop their knowledge and skills which will benefit them throughout their lives. In 2023 , we received the best news that we won the Safe and Secure Flourish Award. This award was for outstanding contribution towards keeping children and young people safe from harm. In 2024 , our senior practitioner in the Unity team, Zee was nominated for a Flourish Award and has been judged as Highly Commended in the Healthy Award Category. This is for outstanding contribution towards helping children and young people understand decisions that impact their health and be empowered to lead their happiest and healthiest lives. Thank you to young people we work with who inspire us every day and work hard with us to overcome barriers to reach their goals.

Privacy & Safety Info Confidentiality When you contact us, we will listen without judging and explain our confidentiality policy. We may ask you questions so we can explore your needs and provide you with the best support. Any information we record will be confidential and stored securely. We will only share infor mation about you when we think that you or som e one else is at significant risk of harm. You can see our Online Safety Policy here , and our Safeguarding Policy here . When you contact us the information we collect from you will depend on why you have contacted us, what you are comfortable sharing and what action you would like us to take. Advice line call information will be stored securely, detailing the date/time of the call and the reason for the call. We will not keep your name or contact details unless you have asked us to contact you back. We will only keep data for as long as is necessary. Privacy Unity takes your privacy very seriously. Before you start chatting with us, we will ask you to read our information, so you understand what this means for you and when we may have to share your information. If you follow any links to any other website, you will no longer be subject to our privacy terms What is Data Protection? The Data Protection Law is in place to make sure that we use your personal data lawfully and keep it safe. If you have any questions relating to GDPR/Data protection, please email dataprotection@matthewproject.org . You can see our Data Protection Procedure for more information. You can see our Privacy Policy here . Consent By starting a Chat, you will be consenting to us having information about you. You can withdraw your consent at any point by telling the worker, or by emailing us at unity@matthewproject.org What Information we collect and who will see it. We use your information to provide you with the support you have requested. There may be times where sharing information is helpful, for example, if we have serious concern for your safety or the safety of someone else. When you use our Online Chat, we will save your IP address and details about why you have contacted us. We will keep a Transcript (a written record) of conversations between you and our workers. Your full information will only be seen by our staff unless we have a serious concern for your safety or the safety of others. Anonymised data collected from our Online Chat or website may be used to provide statistical data for our funders. No personal details will be shared. Keeping your Information Safe We do all we can to keep the information we hold about you safe, please read our Privacy Notice. We use other companies to provide services for us, we ensure that these providers meet all legal requirements in line with GDPR guidance Data protection laws. Our website is provided by WIX https://support.wix.com/en/article/wixs-privacy-policy who process all the data collected from people who visit our website, including our ‘Contact us’ forms. Comms 100 provide our Online Chat https://www.comm100.com/platform/security/ Chat transcripts will stored securely and kept by us for a period of three months, they will then be automatically deleted. If there are safeguarding concerns in a chat transcript, these will be kept in a separate folder of the Unity chat email inbox for 12 months. Any safeguarding concerns will be shared with our safeguarding Managers and may be shared with other services if required. They will automatically be deleted after 12 months unless they are part of an ongoing investigation. If you are already accessing support from Unity and you would like your chat to be saved to your record, or a message passed to your worker, we may need to ask you a few questions to confirm your identity. Your Rights - Right of Access/What to do if your Info is Wrong You have the right to ask for a copy of the information we hold about you. If you want to access your information, send a description of the information you want to see and proof of your identity by post to The Matthew Project, 70-80 Oak Street, Norwich NR3 3AQ. We do not accept these requests by email, so we can ensure that we only provide personal information to the right person. If any if this information is wrong, let us know and we will correct it. If you have any questions, please contact our Support Team on 01603 626123 or enquiries@matthewproject.org . Essential Cookies Like most websites, we may use ‘cookies’ to help us make our site, and the way you use it, better. Cookies are small text files that sites transfer to your device (computer, phone or tablet) and make interacting with a website faster and easier. You may disable these by changing your browser settings, but this may affect how the website functions.

Welcome! Here you can see our young people services that we run at The Matthew Project. Our services aim to support, empower and advise young people. Need to chat? We're here to listen! Our anonymous live chat is open for young people aged 13 and up, Monday to Thursday, 4 pm to 7 pm. Just visit our website during these hours and tap the orange circle in the bottom-right corner to start chatting with one of our friendly workers from the young people's team. YouCan If your worried about a family member or relative using drugs/alcohol, use the button below to see how we can help. This service is for: Age under 19's Living in Norfolk Impacted by family/relative drug/alcohol use Read More Unity If you are worried that your own drug/alcohol use is having a significant impact on you or others around you, click on the button below to see how we can help. This service is for: Age under 19's Living in Norfolk Want to stop/reduce drugs/alcohol use Read More On Track Do you have barriers making it difficult to find/stay in education/employment. Use the button below to see how we can help. This service is for: 13 - 24 year olds Living in Norfolk At risk/not in education or employment Read More If you are a professional working with a young person or a parent/carer looking for support for their child, you can find out more about how we can help. Please use the relevant button below for more info. Professionals Parents Accessibility We believe all young people should have equal access to information and support regardless of barriers. To see how we do this follow the button below. Read More Have Your Say We value our young peoples feedback and ideas. If you would like to see how you can have your say, please follow the button below. Read More Your Stories Want to know about another young persons experience? Click the button below to see some short stories from other young people we have helped. Read More What's New

Contact Info Say Hello We will only ask for information you are happy to share but if you would like to be referred we will need to ask extra. Phone YouCan - 0800 970 4866 Unity - 0800 970 4866 On Track - 01603 723845 Email youcan@matthewproject.org unity@matthewproject.org contact@ontracknorfolk.org Social Media Name Phone Email Message Send Thanks for submitting! Live Chat Live chat currently runs from: Monday to Thursday, 4 pm to 7pm (excluding the 27th and 28th of December, where it will be 9am - 5pm) and is for 13yrs or older only. If you are under 13 and would like to talk to someone, please contact Childline on 0800 11 11. If you are over 19, please contact CGL on 01603 514 096. The Live Chat does not run on Bank Holidays. To access the live chat, click on the orange circle on the bottom right-hand side of your screen. This is a confidential service for young people with issues or questions around drugs and alcohol. This is not a crisis helpline. If you require urgent help, please call Childline on the number above or 999. This chat is with real human beings, not an AI or a bot. Visit Us We know it can be daunting going to a new place for the first time and meeting one of our team. This is why we cover all of norfolk and can travel to meet you in a location you feel comfortable in. While we welcome people to visit our centre, we ask that you contact us ahead of time so we can make sure there is a member of our team available to meet you. Address 70 - 80 Oak Street, Norwich, Norfolk, England - NR3 3AQ Opening Hours Mon - Thu Fri 9:00 am – 5:00 pm 9:00 am – 4:30 pm This is our reception!

About Us Who are we? We are the young people service at The Matthew Project. We empower young people to overcome issues with drugs, alcohol, unemployment and mental health. We do this because we are passionate about supporting young people to flourish. We know it can be difficult to meet someone new for the first time, especially if you are meeting them to get help, so here are some pictures of our staff doing different activities so you can get to know us a bit before you meet us.

Parents/Carers Info A little about us We are a Norfolk charity that provide a free confidential service to young people up to 19. These young people can be using substances themselves (we refer to this as Substance Misuse) or that have a parent, carer or sibling thats using substances that could be affecting them (we refer to this as Affected Other). Worried your child is an Affected Other? If your worried that your own, a relatives or other childs substance use could be affecting one of your children, we can support them. Support Worried about your child's drug/alcohol use? IIf you're struggling with a young person's substance use, we're here to help. You are not alone - drugs and alcohol can impact the entire family. Support Support for you We can provide support to parents who are worried about their child's substance misuse. This can include virtual group sessions, focusing on the exploration of family dynamics, boundaries, consequences and the development of support networks. The Matthew Project run a parent/carer support group which runs monthly and provides a chance to meet other parents of under 19's who are experiencing similar difficulties. The groups aims are to help deal with the worries and stresses faced while providing strategies to help you to cope and deal with the challenges that often arise. The parent support group takes place 19:00 - 21:00 at 70 - 80 Oak St, Norwich, NR3 3AQ. Booking is essential. The referral form for the parent/carer group is below. For more information, please email: unity@matthewproject.org Referral Form Parent FAQ's Further Tips & Advice Contact Us The Matthew Project supports adults in addiction recovery through structured programs, skills training, therapeutic group sessions, and one-to-one support. The Matthew Project Change Grow Live (CGL) offer support for adults affected by someone else’s substance use and supports adults who are struggling with their own substance misuse. CGL's Website “When shut out of your son’s life, and all doors seemed closed, The Matthew Project opened theirs. A big thank you. As a parent I was desperate, how must my son feel?” Anonymous Parent/Carer

Leaflets and Posters Download and print our leaflets and posters to use in your school, workplace, community centre, or anywhere that young people may want to learn more about our services. YouCan Leaflet Poster Unity Leaflet Poster On Track King's Lynn and West Norfolk South Norfolk & Broadland Safe Space Great Yarmouth Support

Professionals Info A little about us We are a Norfolk charity that provides a free confidential service to young people up to 19. These young people can either be using substances (drugs, alcohol etc.) themselves or have a parent, carer, or sibling who is using substances that could be affecting them. We can also offer brief interventions to young people who may not require ongoing support. This can be up to 3 sessions. If you are worried about a young person that doesn't want to engage with our service, we can provide you with advice and guidance, without the requirement for a referral. Additionally, our young people's team also has another service called On Track that supports young people who are not in education, training or employment (NEET). Click here to find out more. To keep up to date with what our young people's team has been up to, subscribe to our professional's monthly newsletter using the button below. Newsletter Sign-Up Referrals to our Services To do a referral for a young person you are working with, please use the referral forms below. If you need support or have any questions about the referral forms, please contact us. YouCan This service is for: Age under 19's Living in Norfolk Impacted by family/relative drug/alcohol use If you would like to refer an young person affected by a family members drug/alcohol use, please use the referral form below. YouCan Referral Form Unity This service is for: Age under 19's Living in Norfolk Want to stop/reduce drugs/alcohol use If you would like to refer a young person regarding their drug/alcohol use, please use the referral form below. Unity Referral Form OnTrack This service is for: 13 - 24 year olds Living in Norfolk At risk/not in education or employment If you would like to refer a young person who would like stupport to move closer to education, training or employment, please use the referral form below. OnTrack Referral Form Screening Tool If you are working with a child or young person who is misusing drugs or alcohol, using a screening tool can be a helpful first step in starting a conversation about their substance use. When speaking with them, we recommend staying calm, actively listening, and avoiding overreaction. It’s important to be prepared by familiarising yourself with the support offered by our service, Unity , which you can learn more about on our website . The young person is more likely to engage in the conversation if they feel you understand their situation, are non-judgmental, and that they won’t get into trouble. Click the button below to access the screening tool. You can either use it on your computer with the interactive tick boxes or print it out. Screening Tool Our Targeted Group Offer For targeted groups of young people who have increased vulnerability to substance misuse we can provide structured and unstructured educational sessions tailored to the needs of each group. You can find out more about out more about the support we offer to young people with vulnerabilities and how to request a session using the button below. Group Offer Working with Families We provide comprehensive support for our service users which can incorporate support for parents and carers. You can find out more about what we cover via the parents info page using the button below. Parent Info Getting Appropriate Accurate Advice and Information We have a resources page where we link to relevant resources to help better inform and support young people, parents and carers. If you work for an organisation that you think would benefit the young people we work with, please get in touch. Resources FAQ's How do I get support for someone I know/myself? Anyone can get in touch with us to make a referral. This could be a parent, carer or professional or you. If you want to refer yourself or someone you know, you can do this by going to our contact us page to chat with a member of the team in the most accessible way for you. What happens when I get referred? We will contact you, or the person referring you and arrange to come and meet, in a place you feel comfortable. What happens if I change my mind? Just let us, or the person who referred you know. Our support is totally voluntary. We understand that people change their minds. You are always welcome to come back. Will you tell other people what I have said? We offer a confidential service. Confidentiality means us not telling anyone else about the things you tell us, we will talk to you about who you are comfortable with us talking to. Sometimes your parents, carers or teachers may be aware that you have been referred to us, particularly if you chose to see us at your school or home, this does not mean we will tell them everything that you tell us, we will discuss this with you and agree what information YOU feel comfortable sharing. If there’s a risk of very serious harm to you, or someone else, we may need to share some of what you have told us, we will try and talk to you and let you know what might happen next. Will you tell me to stop using drugs/alcohol? No we understand this is your choice and people use substances for a variety of reasons. We are not here to judge you, or tell you what to do, we will support you to decide what you want from the support. Do you have to tell my parents that I am working with you? If you are over 13 and we feel you understand what it means to get support from us, we do not need to tell your parents that we are supporting you. If you are under 13, we do need to get consent from your parent or carer to be able to offer you support. This doesn’t mean we will tell them what we talk about with you. Will I get into trouble? We will not share the information you tell us unless we are extremely worried for your safety, our aim would be to keep you safe not for you to get into trouble. How long can you work with people? For the YouCan and Unity service. Our support is not time limited we can continue to support you for as long as you feel you need the support. We can see you weekly, fortnightly, or monthly, depending on what works best for you. For On Track, there are sometimes time limits depending on the service. Contact On Track's for more details. Is there a waiting list? We do have at times a waiting list but we will be in contact within 2 weeks and will always keep you updated of when a meeting will be booked. Can I see you in school? Yes we can come and meet you in a place you feel comfortable this could be at home, school, college, wherever you feel comfortable. Can I talk to you about other stuff? Yes we understand that drug or alcohol issues can be one of the issues you are facing, we will complete an assessment with you that will look at what other support may be useful, this could include mental and physical health, housing, education and relationship advice. Will there be a change in worker? We try not to change your worker, we know it can be difficult when one of our workers leave, if we have to change you to a new worker, we will ask you what kind of person you would feel most comfortable with and try and match you with one of our workers. Can I bring someone with me? Yes we understand it can be a big step meeting someone new. My parents/carers don't drive, how do I get to you? We come to you! We can meet you in a location you feel comfortable such as school and for our holiday activities we can arrange transport so you can attend.

Have Your Say Your voice counts! We want to know what you think. Your ideas help us make our services more visible and better for young people like you. Here is a video about how you can get involved: We involve the young people we work with, in the development of our service, we value your thoughts, ideas, and feedback about your experience of our service. We would like you to have a say in how we develop and deliver the service. We know at times you can have a negative experience of services and not feel like you have been listened to, we want to know we are getting it right, or how we can improve. Please let your worker know if there is anything you would like to feedback or contact us via our Live Chat or Anonymous Feedback Form. Anonymous Feedback Send Thanks for submitting! Interview Panels At all interviews for new staff members, we have a panel of young people from our service to help us decide to employ. You can find out about these opportunities through your worker. Snapshop Survey Throughout the year, you will have the opportunity to give your thoughts about different topics in a short survey completed with support from your worker. Advisory Groups The advisory groups meet to develop new resources or review different aspects of our service and other Norfolk projects in order to make improvements.

Frequently Asked Questions How do I get support for someone I know/myself? Anyone can get in touch with us to make a referral. This could be a parent, carer or professional or you. If you want to refer yourself or someone you know, you can do this by going to our contact us page to chat with a member of the team in the most accessible way for you. What happens when I get referred? We will contact you, or the person referring you and arrange to come and meet, in a place you feel comfortable. What happens if I change my mind? Just let us, or the person who referred you know. Our support is totally voluntary. We understand that people change their minds. You are always welcome to come back. Will you tell other people what I have said? We offer a confidential service. Confidentiality means us not telling anyone else about the things you tell us, we will talk to you about who you are comfortable with us talking to. Sometimes your parents, carers or teachers may be aware that you have been referred to us, particularly if you chose to see us at your school or home, this does not mean we will tell them everything that you tell us, we will discuss this with you and agree what information YOU feel comfortable sharing. If there’s a risk of very serious harm to you, or someone else, we may need to share some of what you have told us, we will try and talk to you and let you know what might happen next. Will you tell me to stop using drugs/alcohol? No we understand this is your choice and people use substances for a variety of reasons. We are not here to judge you, or tell you what to do, we will support you to decide what you want from the support. Do you have to tell my parents that I am working with you? If you are over 13 and we feel you understand what it means to get support from us, we do not need to tell your parents that we are supporting you. If you are under 13, we do need to get consent from your parent or carer to be able to offer you support. This doesn’t mean we will tell them what we talk about with you. Will I get into trouble? We will not share the information you tell us unless we are extremely worried for your safety, our aim would be to keep you safe not for you to get into trouble. How long can you work with people? For the YouCan and Unity service. Our support is not time limited we can continue to support you for as long as you feel you need the support. We can see you weekly, fortnightly, or monthly, depending on what works best for you. For On Track, there are sometimes time limits depending on the service. Contact On Track's for more details. Is there a waiting list? We do have at times a waiting list but we will be in contact within 2 weeks and will always keep you updated of when a meeting will be booked. Can I see you in school? Yes we can come and meet you in a place you feel comfortable this could be at home, school, college, wherever you feel comfortable. Can I talk to you about other stuff? Yes we understand that drug or alcohol issues can be one of the issues you are facing, we will complete an assessment with you that will look at what other support may be useful, this could include mental and physical health, housing, education and relationship advice. Will there be a change in worker? We try not to change your worker, we know it can be difficult when one of our workers leave, if we have to change you to a new worker, we will ask you what kind of person you would feel most comfortable with and try and match you with one of our workers. Can I bring someone with me? Yes we understand it can be a big step meeting someone new. My parents/carers don't drive, how do I get to you? We come to you! We can meet you in a location you feel comfortable such as school and for our holiday activities we can arrange transport so you can attend.

Welcome to Unity! It can be worrying when you feel that your own drug/alcohol use is having a significant impact on you or others around you. Below are a few ways in which you might feel your drug/alcohol use is impacting you. If you feel like these are relevant to you, our Unity service can help. Scroll down to see how we offer support and how you can get in touch with us . Common signs No Control? Feel like you need to use drugs/alcohol? You can't cope without it? This can make you feel out of control of your life, but we can help. Emotional Change? Are you experiencing noticeable changes in mood, anxiety, irritability or depression? These changes can happen when using drugs/alcohol. Feeling Ashamed? Do you use drugs/alcohol on your own? Trying to hide it from others like your family? You could be feeling embarrassed about what you're doing. Feeling Withdrawal? Tried to stop and started to feel sick, anxious or develop shakes? You could be experiencing withdrawal symptoms. Our Support to You We can support you in the following ways: Regular tailored support and safety advice Meet in a place you feel safe that's your choice Flexible contact range (phone, text, email etc) Motivational techniques Education around substances and their impact Harm reduction & relapse prevention support Sexual health advice (C-Card, BBV + Hep B Screening) Finding other support services to help you We know it can also be hard explaining things to your family/guardians, which is where we can also help. Get support To access support, click the button below to fill out our referral form. A social worker, teacher, or youth worker can complete it for you, or contact us for help. Click Here Contact us Still unsure? Would you like to talk to someone before deciding if you want to receive support? You can chat with us through our anonymous Live Chat, via email, or over the phone. Click Here