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Professionals Info A little about us We are a Norfolk charity that provides a free confidential service to young people up to 19. These young people can either be using substances (drugs, alcohol etc.) themselves or have a parent, carer, or sibling who is using substances that could be affecting them. ​ We can also offer brief interventions to young people who may not require ongoing support. This can be up to 3 sessions. ​ If you are worried about a young person that doesn't want to engage with our service, we can provide you with advice and guidance, without the requirement for a referral. ​ Additionally, our young people's team also has another service called On Track that supports young people who are not in education, training or employment (NEET). Click here to find out more. ​ To keep up to date with what our young people's team has been up to, subscribe to our professional's monthly newsletter using the button below. Newsletter Sign-Up Referrals to our Services To do a referral for a young person you are working with, please use the referral forms below. If you need support or have any questions about the referral forms, please contact us YouCan This service is for: Age under 19's Living in Norfolk Impacted by family/relative drug/alcohol use ​ If you would like to refer an young person affected by a family members drug/alcohol use, please use the referral form below. AO Referral Form Unity This service is for: Age under 19's Living in Norfolk Want to stop/reduce drugs/alcohol use ​ If you would like to refer a young person regarding their drug/alcohol use, please use the referral form below. ​ SM Referral Form On Track This service is for: 13 - 24 year olds Living in Norfolk At risk/not in education or employment ​ If you would like to refer a young person who would like stupport to move closer to education, training or employment, please use the referral form below. Referral Form Our Targeted Group Offer For targeted groups of young people who have increased vulnerability to substance misuse we can provide structured and unstructured educational sessions tailored to the needs of each group. You can find out more about out more about the support we offer to young people with vulnerabilities and how to request a session using the button below. ​ Group Offer Working with Families We provide comprehensive support for our service users which can incorporate support for parents and carers. You can find out more about what we cover via the parents info page using the button below. Parent Info Getting Appropriate Accurate Advice and Information We have a resources page where we link to relevant resources to help better inform and support young people, parents and carers. If you work for an organisation that you think would benefit the young people we work with, please get in touch. Resources FAQ's How do I get support for someone I know/myself? Anyone can get in touch with us to make a referral. This could be a parent, carer or professional or you. If you want to refer yourself or someone you know, you can do this by going to our contact us page to chat with a member of the team in the most accessible way for you. What happens when I get referred? We will contact you, or the person referring you and arrange to come and meet, in a place you feel comfortable. What happens if I change my mind? Just let us, or the person who referred you know. Our support is totally voluntary. We understand that people change their minds. You are always welcome to come back. Will you tell other people what I have said? We offer a confidential service. Confidentiality means us not telling anyone else about the things you tell us, we will talk to you about who you are comfortable with us talking to. Sometimes your parents, carers or teachers may be aware that you have been referred to us, particularly if you chose to see us at your school or home, this does not mean we will tell them everything that you tell us, we will discuss this with you and agree what information YOU feel comfortable sharing. If there’s a risk of very serious harm to you, or someone else, we may need to share some of what you have told us, we will try and talk to you and let you know what might happen next. Will you tell me to stop using drugs/alcohol? No we understand this is your choice and people use substances for a variety of reasons. We are not here to judge you, or tell you what to do, we will support you to decide what you want from the support. Do you have to tell my parents that I am working with you? If you are over 13 and we feel you understand what it means to get support from us, we do not need to tell your parents that we are supporting you. If you are under 13, we do need to get consent from your parent or carer to be able to offer you support. This doesn’t mean we will tell them what we talk about with you. Will I get into trouble? We will not share the information you tell us unless we are extremely worried for your safety, our aim would be to keep you safe not for you to get into trouble. How long can you work with people? Our support is not time limited we can continue to support you for as long as you feel you need the support. We can see you weekly, fortnightly, or monthly, depending on what works best for you. Is there a waiting list? Not usually, we are normally able to arrange an appointment within two weeks, sometimes there might be a longer wait but we will keep in touch with you. Can I see you in school? Yes we can come and meet you in a place you feel comfortable this could be at home, school, college, wherever you feel comfortable. Can I talk to you about other stuff? Yes we understand that drug or alcohol issues can be one of the issues you are facing, we will complete an assessment with you that will look at what other support may be useful, this could include mental and physical health, housing, education and relationship advice. Will there be a change in worker? We try not to change your worker, we know it can be difficult when one of our workers leave, if we have to change you to a new worker, we will ask you what kind of person you would feel most comfortable with and try and match you with one of our workers. Can I bring someone with me? Yes we understand it can be a big step meeting someone new. My parents/carers don't drive, how do I get to you? We come to you! We can meet you in a location you feel comfortable such as school and for our holiday activities we can arrange transport so you can attend.

Welcome to YouCan! It can be worrying when a family member is misusing drugs/alcohol. Without realising this can have an impact on those arround them, like you. Below are a few ways in which you might feel affected by their misuse. ​ If you feel like these are relevant to you, our YouCan service can help. Scroll down to see how we offer support and how you can get in touch with us . Common signs Afraid? You are worried about their health, that they might be involved in an accident or you might also feel uncomfortable around them. Feel embarrased? You may be worried about their behaviour, such as saying strange things meaning you don’t invite friends round, leaving you feeling alone. Feel responsible? You feel your responsible for their drug/alcohol use. You think it's your job to try help them. ​ ​ Feel unsafe? You don't feel like you are protected, either from physical or emotional harm. If this is happening to you, please tell an adult you trust. Our Support to You We can support you in the following ways: Regular tailored support and safety advice Meet in a place you feel safe thats your choice Flexibe contact range (phone, text, email etc) Finding other support services to help you We know it can also be hard explaining things to your family/guardians, which is where we can also help. Positive Activities Are you a child or young person affected by the drug or alcohol use of someone you care about? If you would like to join our youth club, or attend activities that we run over the holidays, please get in touch. We offer positive activities for children and young people who are affected by the drug and/or alcohol use of someone they care about. Opportunity to build new friendships, learn new things and enjoy a broad range of activities. Activities will take place on weekdays, evenings, weekends, and school holidays. We can organise transport for children and young people who would be unable to access the sessions otherwise. Get support To access support from us, click the button below for our referral form. A social worker, teacher, or youth worker can complete it on your behalf or contact us and we can help you fill it in. Click Here Contact us Still unsure? Would you like to chat to someone before deciding if you want to recieve support? You can chat to us through our annonymous Live Chat, via Email or on the phone. Click Here

Welcome! Here you can see our young people services that we run at The Matthew Project. Our services aim to support, empower and advise young people. YouCan If your worried about a family member or relative using drugs/alcohol, use the button below to see how we can help. ​ ​ This service is for: Age under 19's Living in Norfolk Impacted by family/relative drug/alcohol use Read More Unity If you are worried that your own drug/alcohol use is having a significant impact on you or others around you, click on the button below to see how we can help. ​ This service is for: Age under 19's Living in Norfolk Want to stop/reduce drugs/alcohol use Read More On Track Do you have barriers making it difficult to find/stay in education/employment. Use the button below to see how we can help. ​ ​ This service is for: 13 - 24 year olds Living in Norfolk At risk/not in education or employment Read More If you are a professional working with a young person or a parent/carer looking for support for their child, you can find out more about how we can help. ​ Please use the relevant button below for more info. Professionals Parents Accessibility We believe all young people should have equal access to information and support regardless of barriers. To see how we do this follow the button below. Read More Have Your Say We value our young peoples feedback and ideas. If you would like to see how you can have your say, please follow the button below. ​ Read More Your Stories Want to know about another young persons experience? Click the button below to see some short stories from other young people we have helped. ​ Read More What's new

Welcome to Unity! It can be worrying when you feel that your own drug/alcohol use is having a significant impact on you or others around you. Below are a few ways in which you might feel your drug/alcohol use is impacting you. ​ If you feel like these are relevant to you, our Unity service can help. Scroll down to see how we offer support and how you can get in touch with us . Common signs No Control? Feel like you need to use drugs/alcohol? You can't cope without it? This can make you feel out of control of your life, but we can help. Emotional Change? Are you experiencing noticeable changes in mood, anxiety, irritability or depression? These changes can happen when using drugs/alcohol. Feeling Ashamed? Do you use drugs/alcohol on your own? Trying to hide it from others like your family? You could be feeling embarrassed about what your doing. Feeling Withdrawal? Tried to stop and started to feel sick, anxious or develop shakes? You could be experiencing withdawal symptoms. ​ Our Support to You We can support you in the following ways: Regular tailored support and safety advice Meet in a place you feel safe thats your choice Flexibe contact range (phone, text, email etc) Motivational techniques Education around substances and their impact Harm reduction & relapse prevention support Sexual health advice (C-Card, BBV + Hep B Screening) Finding other support services to help you We know it can also be hard explaining things to your family/guardians, which is where we can also help. Get support To access support from us, click the button below for our referral form. A social worker, teacher, or youth worker can complete it on your behalf or contact us and we can help you fill it in. Click Here Contact us Still unsure? Would you like to chat to someone before deciding if you want to recieve support? You can chat to us through our annonymous Live Chat, via Email or on the phone. Click Here

Accessibility Info We are committed to creating an environment that is both accessible and inclusive to young people. Here’s how we ensure that: Non-Judgemental We know that you may be worried about accessing support around drugs and alcohol as you are worried about the stigma. We actively work hard to reduce any stigma and we are here to support you. Young People-centred We design our service with the needs and preferences of young people. We actively seek your feedback and make amendments to the service from these. Safe Spaces We meet you in a space you feel comfortable and where you are free from discrimination. We also meet you at a time which is convenient for you. Participation This service is voluntary, which means that it’s your choice if you want to work with us. We also encourage you to voice your ideas and any concerns through our young people advisory groups, online surveys and 1-2-1 with your worker. ​ We are also committed to making our website accessible to allow a range of young people to access support for substance misuse. All our images have alternative text and videos have subtitling. We have also tried to structure our pages to best support screen reader use and make our website text as simple as possible to understand. If you find any non-accessible content or have suggestions on how we can make our website accessible to a wider audience, we would love to hear from you. What we’re doing to improve accessibility: Researching with disabled users Reduce the number of PDF’s we use on the website Exploring accessibility add On’s AbilityNet has a range of simple ‘how to’ guides to make your device easer to use. This includes how to make text larger, changing website colours and using speech recognition - Simple 'how to' guides to make your device easier to use | My Computer My Way (abilitynet.org.uk) The Matthew Project pledges to continue helping children and young people flourish. For our pledge this year we will create and develop opportunities for young people in our service to have a direct link to our Board of Trustees. This will enable our service users to influence and help shape what we do through co-design and production. This gives young people a voice, enabling them to develop their knowledge and skills which will benefit them throughout their lives.

About Us Who are we? We are the young people service at The Matthew Project. We empower young people to overcome issues with drugs, alcohol, unemployment and mental health. We do this because we are passionate about supporting young people to flourish. ​ We know it can be difficult to meet someone new for the first time, especially if you are meeting them to get help, so here are some pictures of our staff doing different activities so you can get to know us a bit before you meet us.

Frequently Asked Questions How do I get support for someone I know/myself? Anyone can get in touch with us to make a referral. This could be a parent, carer or professional or you. If you want to refer yourself or someone you know, you can do this by going to our contact us page to chat with a member of the team in the most accessible way for you. What happens when I get referred? We will contact you, or the person referring you and arrange to come and meet, in a place you feel comfortable. What happens if I change my mind? Just let us, or the person who referred you know. Our support is totally voluntary. We understand that people change their minds. You are always welcome to come back. Will you tell other people what I have said? We offer a confidential service. Confidentiality means us not telling anyone else about the things you tell us, we will talk to you about who you are comfortable with us talking to. Sometimes your parents, carers or teachers may be aware that you have been referred to us, particularly if you chose to see us at your school or home, this does not mean we will tell them everything that you tell us, we will discuss this with you and agree what information YOU feel comfortable sharing. If there’s a risk of very serious harm to you, or someone else, we may need to share some of what you have told us, we will try and talk to you and let you know what might happen next. Will you tell me to stop using drugs/alcohol? No we understand this is your choice and people use substances for a variety of reasons. We are not here to judge you, or tell you what to do, we will support you to decide what you want from the support. Do you have to tell my parents that I am working with you? If you are over 13 and we feel you understand what it means to get support from us, we do not need to tell your parents that we are supporting you. If you are under 13, we do need to get consent from your parent or carer to be able to offer you support. This doesn’t mean we will tell them what we talk about with you. Will I get into trouble? We will not share the information you tell us unless we are extremely worried for your safety, our aim would be to keep you safe not for you to get into trouble. How long can you work with people? Our support is not time limited we can continue to support you for as long as you feel you need the support. We can see you weekly, fortnightly, or monthly, depending on what works best for you. Is there a waiting list? Not usually, we are normally able to arrange an appointment within two weeks, sometimes there might be a longer wait but we will keep in touch with you. Can I see you in school? Yes we can come and meet you in a place you feel comfortable this could be at home, school, college, wherever you feel comfortable. Can I talk to you about other stuff? Yes we understand that drug or alcohol issues can be one of the issues you are facing, we will complete an assessment with you that will look at what other support may be useful, this could include mental and physical health, housing, education and relationship advice. Will there be a change in worker? We try not to change your worker, we know it can be difficult when one of our workers leave, if we have to change you to a new worker, we will ask you what kind of person you would feel most comfortable with and try and match you with one of our workers. Can I bring someone with me? Yes we understand it can be a big step meeting someone new. My parents/carers don't drive, how do I get to you? We come to you! We can meet you in a location you feel comfortable such as school and for our holiday activities we can arrange transport so you can attend.

Contact Info Say Hello We will only ask for information you are happy to share but if you would like to be referred we will need to ask extra. Phone YouCan - 0800 970 4866 Unity - 0800 970 4866 On Track - 01603 723845 Email youcan@matthewproject.org unity@matthewproject.org contact@ontracknorfolk.org Name Phone Email Message Social Media Send Thanks for submitting! Visit Us We know it can be daunting going to a new place for the first time and meeting one of our team. This is why we cover all of norfolk and can travel to meet you in a location you feel comfortable in. ​ While we welcome people to visit our centre, we ask that you contact us ahead of time so we can make sure there is a member of our team available to meet you. ​ Address 70 - 80 Oak Street, Norwich, Norfolk, England - NR3 3AQ Opening Hours Mon - Thu Fri 9:00 am – 5:00 pm 9:00 am – 4:30 pm This is our reception! Live Chat Live chat currently runs from: Monday to Thursday, 4 pm to 7pm (excluding the 27th and 28th of December, where it will be 9am - 5pm ) and is for 13yrs or older only. I f you are under 13 and would like to talk to someone, please contact Childline on 0800 11 11. If you are over 19, please contact CGL on 01603 514 096. The Live Chat does not run on Bank Holidays. This is a confidential service for young people with issues or questions around drugs and alcohol. This is not a crisis helpline. If you require urgent help, please call Childline on the number above or 999. ​ This chat is with real human beings, not an AI or a bot.

Leaflets and Posters Download and print our leaflets and posters to use in your school, workplace, community centre, or anywhere that young people may want to learn more about our services. YouCan Leaflet Poster Unity Leaflet Poster On Track Norwich Coaching Support South Norfolk & Broadland Safe Space Great Yarmouth Support

Information Collecting and Sharing This information on this page is about the information we collect and who has access to your data. We ask you for information so that you can recieve proper care and threatment We keep your information, together with details of your care, because it may be needed if we see you again. ​ What NDTMS is and does: NDTMS is the National Drug and Alcohol Treatment Monitoring System (NDTMS). It is used by PHE to collect information about drug and alcohol treatment in England. If you consent, your treatment service will share some of your treatment information with NDTMS. ​

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Parents/Carers Info A little about us We are a Norfolk charity that provide a free confidential service to young people up to 19. These young people can be using substances themselves (we refer to this as Substance Misuse) or that have a parent, carer or sibling thats using substances that could be affecting them (we refer to this as Affected Other). Worried your child is an Affected Other? If your worried that your own, a relatives or other childs substance use could be affecting one of your children, we can support them. Support Worried about your child's drug/alcohol use? If your struggling with a young person who uses substance, we can help. You are not alone: Drugs and alcohol can affect the whole family. Support Support for you We can provide brief support to parents who are worried about their childs substance misuse. This can include virtual group sessions, focusing on the exploration of family dynamics, boundaries, consequences and the development of support networks. ​ The Matthew Project run a parent support group which runs monthly and provides a chance to meet other parents of under 19's who are experiencing similar difficulties. The groups aims are to help deal with the worries and stresses faced while providing strategies to help you to cope and deal with the challenges that often arise. The parent support group takes place 19:00 - 21:00 at 70 - 80 Oak St, Norwich, NR3 3AQ. Booking is essential. ​ For more information on this specifically or to book a place, please email: unity@matthewproject.org Further Tips & Advice Contact Us Parent FAQ's Change Grow Live (CGL) offer support for adults affected by someone else’s substance use and support adults who are struggling with their own substance misuse. You can find out more about the service by using the button below to visit their website. CGL's Website “When shut out of your son’s life, and all doors seemed closed, The Matthew Project opened theirs. A big thank you. As a parent I was desperate, how must my son feel?” Anonymous Parent/Carer