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Advice and Information

Here you can find resources for other sites, helplines and more. If you know of any resources that you think would be helpful to add to the list, please contact us via email. Details can be found here.

Important Notice

In an emergency situation, or if you feel you, or another person is at risk of immediate harm, call 999 for urgent support from police, fire or medical services. You can also access non-urgent police support by calling 101 and non-urgent medical advice by calling 111.

 (*) Asterisk marked resources will take you to an external page not monitored by Unity. While we check these sites to make sure they are secure, we are not responsible for any information collected by/or given to them.

Drug & Alcohol Information and Support


Support for those affected by, or using, substances who are over 19yrs.

Number: 01603 514 096

Talk to Frank*

Information about drugs, their effects and the law.


For children of problematic drinkers. Chat advisers are available.

Number: 0800 358 3456

Alcohol Education*

Supports parents, carers, teachers and community leaders to keep young people safe around substances.

Drug Wise*

Promotes evidence-based information on drugs, alcohol and tobacco. Not for individual support, just information.

Other Helplines & Websites


Call 0800 11 11 for support or help for children aged under 19.



Online wellbeing community. Free, safe and anonymous online support and counselling.


Provide information and advice on how to keep children and young people safe online.


Call 116 123 for support and awareness around suicide.

Young Minds*

Young people and children's mental health charity. Has a 24/7 crisis text support at: 85258

The Mix*

Helps with mental health, money, homelessness, finding work, breakups and more.


Text SHOUT to 85258 for wellbeing support 24/7.

First Response*

Urgent 24/7 mental health support service for Norfolk and Suffolk.

Number: 111 (Option 2)

Norfolk FYI

Trusted help, advice and information for 11 to 24 year olds around their health/wellbeing.

Family Support / Concerned Others

Family Lives*

Parenting Support 24/7. Parent line on 0808 800 22 22.

Just One Norfolk*

Local support for young people, parents and professionals. Parent Line: 0300 300 0123 / 07520 631 590.


Support for family members affected by drug and alcohol issues.

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