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Contact Info

Classmates in the Library

Say Hello

We will only ask for information you are happy to share but if you would like to be referred we will need to ask extra.


YouCan - 0800 970 4866

Unity - 0800 970 4866

On Track - 01603 723845


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Visit Us

We know it can be daunting going to a new place for the first time and meeting one of our team. This is why we cover all of norfolk and can travel to meet you in a location you feel comfortable in.

While we welcome people to visit our centre, we ask that you contact us ahead of time so we can make sure there is a member of our team available to meet you.


70 - 80 Oak Street, Norwich, Norfolk, England - NR3 3AQ

Opening Hours

Mon - Thu


9:00 am – 5:00 pm

9:00 am – 4:30 pm

Our Recovery Hub

This is our reception!

Live Chat

Live chat currently runs from: Monday to Thursday, 4 pm to 7pm (excluding the 27th and 28th of December, where it will be 9am - 5pm) and is for 13yrs or older only. If you are under 13 and would like to talk to someone, please contact Childline on 0800 11 11. If you are over 19, please contact CGL on 01603 514 096. The Live Chat does not run on Bank Holidays.

This is a confidential service for young people with issues or questions around drugs and alcohol. This is not a crisis helpline. If you require urgent help, please call Childline on the number above or 999.

This chat is with real human beings, not an AI or a bot.

Young male using our live chat
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