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Contact Us

Open Hours

We currently work Monday to Thursday, 9 am to 5 pm and Friday, 9:00 am to 4:30 pm (excluding Bank Holidays). The only exclusion to this is our live chat. Please see details on live chat times below.

Who can contact us?

Our details are for young people up to 19 years old or parents/carers and professionals.

Questions or Concerns?

If you are worried about giving us information or have any questions you can check our FAQ or Privacy Info pages to help answer your questions.

Call Us

You can phone us on our advice line: 0800 970 4866


We will only ask for information you are happy to share but if you would like to be referred we will need to ask extra.

Woman with Mobile Phone

Email Us

If you would like to ask us a question or would like us to contact you back you can email us at


Live Chat

Live chat currently runs from: Monday to Thursday, 4 pm to 7pm and is for 13yrs or older only. If you are under 13 and would like to talk to someone, please contact Childline on 0800 11 11. If you are over 19, please contact CGL on 01603 514 096. The Live Chat does not run on Bank Holidays. 

This is a confidential service for young people with issues or questions around drugs and alcohol. This is not a crisis helpline. If you require urgent help, please call Childline on the number above or 999.

This chat is with real human beings, not an AI or a bot.

Young male using our live chat

Contact Us Form

Below is an alternative way to email us. You can fill in the contact us form below and send it to us so we can get back to you as soon as possible.

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