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You Privacy & Confidentiality
Is it safe to talk to us?
Yes. We know it can feel scary to talk about personal things like drugs, alcohol, family problems or what's going on in your life. We're here to listen and not judge. What you tell us stays private (confidential). This means we won't tell other people what you've said unless we believe you or someone else is at serious risk of harm, or a serious crime has happened or is likely to happen. Your worker will explain this when you first meet with them, and you're always welcome to ask questions.
Your privacy
If you receive support from us, we'll keep some information about you so we can provide the best support possible. We only collect information we need, use it fairly and securely, and only for the reasons we collected it. If you'd like to know more, you can read our Privacy Policy.
What information do we keep?
Your confidential record may include:
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Information you've shared with us.
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Notes from your appointments.
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Information sent to us by professionals involved in supporting you, such as your school or social worker.
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Details of the support we've provided.
Our website is provided by WIX who process all the data collected from people who visit our website, including our Contact us forms - https://support.wix.com/en/article/wixs-privacy-policy
Why do we keep this information?
Keeping a record helps us:
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Make sure you receive the right support.
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Help different members of our team work together if needed.
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Keep accurate records of the support we've provided.
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Improve our services and meet legal requirements.
With your permission, we may also use anonymous information (which doesn't identify you) for reports and statistics that help improve our services and show our funders the difference we're making.
When might we share information?
We only share information in exceptional situations, such as if:
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Someone is being abused or seriously harmed.
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We believe your life or someone else's life is at serious risk.
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A serious crime has happened or is likely to happen.
Wherever possible, we'll talk to you before we share information. Sometimes, to keep someone safe, this may not be possible.
Who can see my information?
Only Matthew Project staff who need to support you can access your information.
We won't share your personal information with anyone else unless:
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You give us permission.
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The law says we have to.
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We believe someone is at serious risk of harm.
How do you keep my information safe?
We take your privacy seriously. Your information is stored securely on password-protected systems with additional security measures. If we use paper forms or notes, they're securely scanned into our system and then safely destroyed. We only keep your information for as long as we need to, in line with UK data protection law.
Can I see the information you have about me?
Yes. You have the right to ask for a copy of the personal information we hold about you.
If you'd like to see your information, just let a member of our team know. You can ask:
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Face-to-face
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By phone
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By email
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By letter
We'll respond as soon as possible, and no later than one month.